Terms & Conditions


ZapaTaxi offers its technology platform services under the following Terms of use (hereafter collectively referred to as the "Agreement") that constitute a legal agreement between you and ZapaTaxi Limited, company number 08847766, registered at 145 - 157 St John St, London, EC1V 4PW (the "Company"). You should read them carefully and use the ZapaTaxi services only if you agree and consent to the agreement. By using the software, you agree to be legally bound by the agreement and the privacy statement set forth herein just as if had signed them.

We are constantly looking for ways to improve and expand ZapaTaxi. We may amend these terms from time to time. The amended terms shall be effective upon posting. Any use after amendment constitutes acceptance of the new terms. The updated Terms and Conditions are always available.

These terms and conditions apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website, our mobile application or any of our applications through whatever platform (hereafter collectively referred to as the "Software") and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

If you do not agree to these terms and conditions including our privacy statement and you are not willing to be bound by them, do not install our application and promptly erase it and any part thereof, from your mobile phone or computer and do not use it in any manner whatsoever.

The Software is owned, operated and provided by ZapaTaxi and it is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Definitions and interpretation

For purposes of this Agreement, the following definitions apply:

  1. "we", "us", "our" and "Company" refers to ZapaTaxi and its affiliate (distribution) partners
  2. "you", "your", "yours" and "Taxi User" refers to the customer using/booking a taxi through our mobile applications or through the website
  3. "Software" refers to the Mobile and Web applications owned by ZapaTaxi and used by you to book your ride
  4. "Partner", "Driver", "Taxi Driver" refers to the licensed taxi driver who has completed the registration for drivers and is accepted by ZapaTaxi to participate as a Driver,
  5. "User (s)" refers to any user of the Software, including you, and
  6. "ZapaTaxi services" refers to services rendered by ZapaTaxi, through the use of its Software, to you
  7. "Taxi services" refers to transportation services rendered by Taxi Drivers to passengers

2. Scope of our Service

Through the software we provide an online platform through which taxi drivers appear on line when available for booking, and through which you can make such bookings.

ZapaTaxi provides you the opportunity to

  1. Locate and contact drivers who are close to your location
  2. Choose amongst the available drivers
  3. Request the provision of taxi services of your chosen driver based upon price and rating for your specific journey

ZapaTaxi is not a licensed operator, nor are we a transportation carrier and we do not provide transportation services. We act solely as an intermediary between you and the taxi driver. From the point at which you make your booking through ZapaTaxi, you enter into a direct (legally binding) contractual relationship with the taxi driver that you book.

Driver to offer transportation services which may be scheduled through use of the software or ZapaTaxi service. ZapaTaxi offers information and a method to obtain such taxi services, but does not intend to provide taxi services or act in any way as a transportation carrier, and has no responsibility or liability for any taxi services provided to you by such Drivers.

Please note: ZapaTaxi is not responsible for the behaviour, actions or inactions of drivers of taxis which you may use (through ZapaTaxi or otherwise). Any contract for the provision of taxi services is between you and the Taxi Operator and not ZapaTaxi and we simply provide a platform to introduce drivers and passengers

When rendering our services, the information that we disclose is based on the information provided to us by the users. As such, the users are fully responsible for informing us with their updated information and indicate directly by themselves if they are available which is displayed on our software. Although we will use reasonable skill and care in performing our ZapaTaxi services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our software or otherwise), inaccurate, misleading or untrue information or non-delivery of information.

Each user remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our software. Our software does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any user made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our software for any commercial or competitive activity or purpose.

3. Free of charge

Our service to the passengers is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (booking) fees to your taxi ride. We will not charge you, as you will pay the driver directly for your ride.

4. Privacy

ZapaTaxi uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction, we will not disclose your personal information to third parties without your consent.

However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our and our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our privacy statement for further information.

5. Registration and Use of Website

You can only use ZapaTaxi if you have registered to do so.

Only individuals who are legally entitled may register on ZapaTaxi. If you reside in a jurisdiction which restricts the use of the Services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. If you are not legally entitled and/or have had you account suspended or cancelled, temporarily or permanently, you cannot register.

You must complete the registration form available on our website, if interested to use our services as a passenger or as driver. The forms and applications for passengers are different than the drivers.

By registering on ZapaTaxi, you agree:

  1. To provide true, accurate, complete and updated information about yourself at the registration form, and update them whenever necessary. ZapaTaxi is not obligated to monitor or control the accuracy of information provided by you. If any information provided by you is not in accordance with these provisions or if ZapaTaxi has reasonable grounds to suspect that such information do not agree, ZapaTaxi has the right to refuse your registration, whether as passenger or as driver, and suspend or terminate immediately, regardless of notice, the registration of your account and refuse any and every use, present or future, of the ZapaTaxi services that require registration. In this case, you shall not be entitled to any indemnity or compensation for the refusal, suspension or cancellation of your registration.
  2. That you will not use ZapaTaxi: for any unlawful purpose; in any way that interrupts, damages, impairs or renders ZapaTaxi less efficient; to transfer files that contain viruses, Trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;
  3. To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation
  4. And acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of ZapaTaxi. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;
  5. To comply with all applicable laws from your home nation, the country , state and city in which you are present while using the software or ZapaTaxi service;
  6. To make payment in full to any taxi drivers introduced to you through ZapaTaxi for any services provided by such driver to you;
  7. To treat taxi drivers introduced to you through ZapaTaxi with respect and not to cause damage to their taxi;
  8. To compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of this agreement.
  9. That the nickname or email (e.g xxx@yahoo.com) that you use to register on the Software shall not resemble to ZapaTaxi company name. Also nicknames deemed offensive may be deleted, as well as containing a URL or email address.
  10. That you shall not use ZapaTaxi service or software to cause nuisance, annoyance or inconvenience
  11. That by accessing and using the ZapaTaxi services via mobile devices, or by using certain mobile features, you may incur fees from the provider or carrier of the mobile services that you use ("Carrier") and you are solely responsible for the payment of such fees.

You are solely responsible for maintaining the confidentiality of your password chosen by you at your registration at ZapaTaxi. ZapaTaxi is not responsible for any harm resulting from disclosure of your password from yourself to third parties or use of your password by a third party to access your account. In the event of any unauthorized use of your account, you must immediately notify ZapaTaxi at [info@ZapaTaxi.com].

The User may change at any time its registration information according to our Privacy Statement.

When connecting with drivers and requesting the provision of services, you must wait for the response of the drivers, who may accept or deny the provision of taxi services.

If the driver accepts the engagement and you want to cancel it for any reason, you must cancel the taxi call by specific action on the software or call the driver directly.

Users acknowledge that ZapaTaxi is not liable for any delays, cancellations, failure to provide taxi services between the Passenger and Driver, nor for any delay or failure in the provision of taxi services.

6. Prohibited Uses

Except as specifically permitted herein, without the prior written consent of ZapaTaxi you agree not to:

  1. Use, modify, incorporate into or with other software, or create a derivative work of any part of the Application
  2. Sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under this agreement with or to anyone else
  3. Copy, distribute or reproduce the application for the benefit of third parties
  4. Disclose the results of any benchmarking of the application, or use such results for your own competing software development activities
  5. Modify, disassemble, decompile, reverse engineer, revise or enhance the software or attempt to discover the software's source code.

7. Ranking and passenger reviews

The driver agrees that the passengers carried by him may evaluate the services provided by him (driver and vehicle).

When doing so, passengers shall be obliged to be objective in their evaluation.

The completed passenger review may be

  1. Uploaded onto the relevant driver information page on our software for the sole purpose of informing (future) passengers of your opinion of the service (level) and quality of the driver, and
  2. (wholly or partly) Used and placed by ZapaTaxi at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our software or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by ZapaTaxi. We reserve the right to adjust, refuse or remove reviews at our sole discretion.

The passenger review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

8. Disclaimer

By entering into this agreement and using the software or ZapaTaxi service, to the extent permitted by law, you agree that you shall defend, indemnify and hold the company, its licensors and each such party's parent organizations, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the software and its contents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

  1. Any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim
  2. Any inaccuracy relating to the (descriptive) information (including personal data, comments, and ratings) of the users as made available on our software
  3. Services rendered by the driver
  4. Any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you (including attorneys' fees and costs), pursuant to, arising out of or in connection with the use, inability to use or delay or virus of our software and/or the server that the software is hosted
  5. For any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the user (its employees, directors, officers, agents, representatives or affiliated companies)(including attorneys' fees and costs), including any (partial) cancellation, double-booking, strike, force majeure or any other event beyond our control
  6. Any information on this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility
  7. Any user violation or breach of any term of this agreement or any applicable law or regulation, whether or not referenced herein.

9. Limitation of Liability

The company may introduce you to drivers for the purposes of providing transportation. We will not assess the suitability, legality or ability of any driver and you expressly waive and release the company from any and all liability, claims or damages arising from or in any way related to the driver.

The company will not be a party to disputes, negotiations of disputes between you and such driver. We cannot and will not play any role in managing payments between you and the drivers.

Responsibility for the decisions you make regarding services offered via the software or taxi service (with all its implications) rests solely with you.

We will not assess the suitability, legality or ability of any such drivers and you expressly waive and release the company from any and all liability, claims, causes of action, or damages arising from your use of the software or taxi service or ZapaTaxi service, or in any way related to the third parties introduced to you by the software or ZapaTaxi service.

. By accepting the provision of the Taxi services, you acknowledge that ZapaTaxi has no involvement in the contractual relationship between driver and passenger.

10. Termination

ZapaTaxi may notify, suspend or terminate, temporarily or permanently, the account of a User at any time and take appropriate legal action if:

  1. The User violates any of the representations, warranties and obligations contained in these Terms Use or any policies and rules adjacent to it.
  2. The User fraudulent practice or fraudulent acts, or
  3. ZapaTaxi understands, in its sole discretion, that the activities and attitudes of the User have caused or may cause some damage to third parties or ZapaTaxi. The User shall not be entitled to any damages or compensation for the cancellation or suspension of your account on the software.

ZapaTaxi may in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its services, with or without notice. ZapaTaxi shall not be liable for any damage or loss caused by such an alteration/ termination of the ZapaTaxi service.

You are under no obligation to use the ZapaTaxi service and may simply choose to stop using it at any time.

11. Intellectual Property

Any and all content, including but not limited trademarks, logos, symbols, domain names, trademarks, designs, industrial designs, images, photographs, backgrounds, icons, navigation tools, texts, among others, of the present software or related to products and goods displayed on the software are protected by copyright and intellectual property and are owned by ZapaTaxi or third parties authorized by ZapaTaxi to develop activities on the software.

User agrees to respect the intellectual property rights of ZapaTaxi and others and is aware that intellectual property in this software can never be used in any manner and in any media without our prior written permission of their owners.

ZapaTaxi is not liable for damages suffered by a User who has copied, transferred, distributed or otherwise protected content used in this software, violating rights of third parties.

The company hereby grants you a non-exclusive, non-transferable, right to use the software and ZapaTaxi service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this agreement. All rights not expressly granted to you are reserved by the company and its licensees.

12. Maintenance and Support

ZapaTaxi has no obligation to provide support, maintenance, upgrades, modifications, or new releases under this agreement. However, ZapaTaxi may from time to time issue upgraded versions of the application, and may automatically electronically upgrade the version of the application that you are using on your mobile phone or on your computer.

You consent to such automatic upgrading, and agree that the terms of this agreement will apply to all such upgrades.

13. Assignment

This agreement may not be assigned by you without the prior written approval of the company but may be assigned without your consent by the company to:

  1. A parent or subsidiary
  2. An acquirer of assets
  3. A successor by merger

Any purported assignment in violation of this section shall be void.

14. Miscellaneous

These terms and conditions constitute the entire understanding between user and ZapaTaxi with respect to its object, replacing any and all instruments, agreements, letters and / or contracts, oral or written agreements between the parties with respect to the subject matter described herein prior to the date of your registration as a user.

Nothing in the terms and conditions will constitute a partnership, agency relationship, franchise relationship or contract of employment between the parties.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.

In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

The failure by ZapaTaxi on demand at any time, to perform any provision of this agreement will not affect in any way the right of ZapaTaxi to enforce such provision thereafter.

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom.

If you live in England or Wales the laws of England and Wales shall apply and if you live in Scotland, Scottish law shall apply.